Once a Renter drops off a vehicle, Owners will receive a message and have to confirm that their vehicles have been returned. Please note: Owners must also submit vehicle photos after each rental in order for a damage claim to be reviewed in case of an incident.
We recommend that you or someone from your business inspect the vehicles to confirm they were returned in the same condition as they went out.
How to confirm a return and add pictures after vehicle drop off (see examples below):
- Click the link in the email or text to go to the reservation.
- If the vehicle has been dropped off, click the "Confirm Reservation Return" button.
- Next, click the "Document Vehicle" button.
- Take pictures of all sides of the vehicle, the interior (when applicable), and damage (if any) when returned.
These steps are important to:
- Be informed once a vehicle has been dropped off
- Confirm or deny vehicles have been returned
- Use photos to determine if damage occurred during a rental
- Begin the payout process
What happens if a vehicle was not returned?
If a vehicle was not returned, you can click “No, vehicle was not returned” and it will be escalated to our team so that we may contact you and the Renter regarding the reservation.
What to do if the vehicle was returned but you still needed help with something.
If the vehicle was returned, but you need help with a reimbursement request for tolls, fuel, damage, or something else, you may still confirm that the vehicle was returned and open a ticket in the Support Center. You will have the option to do so upon confirming the return of a vehicle. You can click on the “Document Vehicle” button to add the mileage, fuel level, or vehicle condition of the return. Additionally, you can contact COOP claims to create a ticket for a service or damage related incident.
Remember that even if you have already confirmed the return of a vehicle, you can still create a ticket through the Support Center.
Reimbursement requests for tolls, taxes, citations, fees, fuel, or fines must be submitted within sixty (60) days from the date it was issued. Any incidents related to vehicle damage or service must be reported within fifteen (15) days from the contract end date of a reservation. Please be sure to submit tickets with as much information as possible, including pictures or receipts, to review and resolve the issue in a timely manner.
